Welcome to the Waste Management Sustainability Report 2024! It's been a busy year, and we've got a lot to share about how we're working towards a more sustainable future. We're not just talking about managing trash; we're really focused on making a positive impact on the environment, our communities, and how we do business. This report breaks down the progress we've made, from getting more materials back into the loop to cutting down our environmental footprint. Let's take a look at what we've accomplished and where we're headed.

Key Takeaways

• We're getting better at recovering materials, aiming to increase how much we recycle and reuse. This means more stuff gets a second life instead of ending up in landfills.
• Our efforts to reduce greenhouse gas emissions are paying off. We're seeing good progress in lowering our carbon footprint, which is a big deal for the planet.
• We've put money into programs that help our local communities and built stronger relationships with Indigenous partners. It's important to us to be a good neighbor.
• New services like handling regulated medical waste and secure information destruction are expanding. This helps customers deal with tricky waste streams safely and responsibly.
• Financially, things are looking solid. We've made smart investments in our facilities and operations, showing that sustainability and good business go hand-in-hand.

Advancing Circularity In Waste Management Sustainability Report 2024

This year, we've really doubled down on making our waste management processes more circular. It's not just about getting rid of trash anymore; it's about seeing what we can reuse, recycle, and turn into something new. We're moving away from the old 'take-make-dispose' model and embracing a system where materials keep circulating.

Increasing Material Recovery Rates

We've been working hard to pull more valuable materials out of the waste stream. Think plastics, metals, paper – all the stuff that doesn't need to end up in a landfill. Our goal is to recover a lot more material each year, and we're making good headway.

Here's a look at our progress:

We've seen a 5% increase in materials recovery since 2021, which is a solid step forward. It shows that our efforts to improve sorting and collection are paying off.

Expanding Recycling Facility Capacity

To handle all the materials we're recovering, we need bigger and better facilities. We've been investing in upgrading our existing recycling plants and building new ones. This means we can process more recyclables faster and more efficiently.

Our expansion plans include:

• Adding new sorting technology to better separate different types of plastics.
• Increasing the throughput capacity at our main processing centers.
• Developing specialized facilities for hard-to-recycle items.

Investing in our infrastructure is key to handling the growing volume of recyclables and ensuring that materials are properly processed for reuse.

Innovations in Organics Processing

Food scraps and yard waste make up a big chunk of what people throw away. Instead of letting it rot in landfills and produce harmful gases, we're finding better ways to process it. This includes turning organic waste into compost or even capturing its energy potential.

We're exploring and implementing new methods like:

• Advanced composting techniques that speed up decomposition and create high-quality compost.
• Anaerobic digestion systems that capture methane from organic waste to create renewable energy.
• Partnerships to develop local markets for compost and biogas.

It's all about closing the loop and turning waste into a resource. We're pretty excited about where this is heading.

Reducing Environmental Footprint

This past year, we've really focused on shrinking our environmental impact. It's not just about meeting regulations; it's about making a tangible difference for the planet. We're looking at our operations from top to bottom to find ways to be cleaner and more efficient.

Achieving Greenhouse Gas Emission Reductions

Cutting down on greenhouse gas (GHG) emissions is a big part of our plan. We've been working hard to reduce emissions from our landfills and our collection fleet. A lot of this involves better technology and smarter processes. For instance, we're improving how we capture gas from landfills, which not only reduces emissions but also gives us a resource to work with. Our fleet is also getting an upgrade, with more vehicles running on cleaner fuels.

Here's a look at our progress:

We've seen a significant drop in our direct emissions, especially from our landfill operations. This is a direct result of investing in better gas capture systems and making our collection routes more efficient. It shows that with focused effort and the right tools, we can make a real dent in our carbon footprint.

Expanding Renewable Energy Generation

We're not just cutting emissions; we're also creating clean energy. A major way we do this is by capturing landfill gas and turning it into renewable natural gas. This gas can then be used to power our own fleet or sent to the energy grid. It's a win-win: we reduce methane emissions from landfills and provide a source of renewable energy.

Our efforts include:

• Increasing the amount of landfill gas we capture and process.
• Exploring new ways to use this captured gas, like for vehicle fuel.
• Investing in facilities that can convert this gas into usable energy.

Minimizing Water Usage and Impact

Water is a precious resource, and we're committed to using it responsibly. This means reducing our water consumption at our facilities and making sure any water we do use is treated properly before being released. We're looking at closed-loop systems and water recycling technologies to cut down on our overall water footprint. It's a complex area, but we're dedicated to finding solutions that protect local water sources and communities.

Strengthening Community Engagement

This year, we really doubled down on connecting with the communities where we operate. It’s not just about picking up trash; it’s about being a good neighbor and making a positive difference. We believe that strong communities are built on shared effort and mutual respect, and that’s what we’ve been working towards.

Investing in Community Development Programs

We put a significant amount of resources into programs that directly benefit local areas. This past year, our total charitable giving reached $27.6 million. A good chunk of that, $5.1 million, went towards workforce development, helping people gain new skills and find better jobs. We also supported various local initiatives, from youth programs to environmental cleanups. It’s about investing in people and places, making them stronger for the long haul. We're committed to making a real impact, and seeing the positive changes in these communities is incredibly rewarding.

Supporting Indigenous Partnerships

Building and maintaining strong relationships with Indigenous communities is a priority for us. We understand the importance of reconciliation and creating opportunities. This year, we spent $13.4 million with Indigenous suppliers, which is a big step in supporting their businesses and economies. We also launched new partnerships, like the Metals4Good program with 4-H Alberta and a rewilding project with Project Forest on the Paul First Nation. These collaborations are more than just business; they're about shared goals and respecting traditional knowledge. We're learning a lot and are excited about the future of these partnerships.

Enhancing Safety and Employee Well-being

Our people are at the heart of everything we do. We’re always looking for ways to make our workplaces safer and more supportive. We saw a 6% reduction in overall injuries year over year, which is great news, though we’re still focused on preventing serious incidents. We also put a lot of effort into our 'People First' culture, encouraging everyone to share their thoughts and ideas through our Voice of the Employee survey. Our engagement scores improved by 700 basis points since last year, showing that when we listen and act, people feel more connected and valued. Creating a safe and positive work environment isn't just good practice; it's fundamental to our success.

We believe that our role extends beyond waste management. By actively participating in community development, supporting Indigenous initiatives, and prioritizing the safety and well-being of our employees, we aim to build a more sustainable and equitable future for everyone.

Here’s a quick look at some of our community investments:

• Total Charitable Giving: $27.6 million
• Contributions to Workforce Development: $5.1 million
• Spending with Indigenous Suppliers: $13.4 million
• People Positively Impacted (Cumulative): 2,551,800

We’re proud of the progress we’ve made, but we know there’s always more we can do. We’re committed to continuing these efforts and finding new ways to strengthen our ties with the communities we serve. Effective strategies require community engagement to achieve these goals.

Driving Innovation in Services

This year, we've really focused on expanding the ways we help our customers manage their waste, especially with specialized needs. It’s not just about taking trash away anymore; it’s about providing smart, safe, and compliant solutions for tricky waste streams. We're seeing a big push for services that go beyond basic recycling, and we're stepping up to meet that demand.

Expanding Regulated Medical Waste Solutions

Dealing with medical waste requires a special kind of care. We've been working hard to grow our services for healthcare facilities, making sure everything from sharps to contaminated materials is handled safely and according to all the rules. This means investing in specialized trucks, training our teams, and using advanced tracking systems so nothing gets missed. Our goal is to be the most trusted partner for healthcare providers when it comes to managing their regulated waste. We understand the sensitive nature of this work and are committed to protecting both people and the environment.

Enhancing Secure Information Destruction

In today's world, protecting sensitive data is more important than ever. We've ramped up our secure information destruction services to help businesses and individuals safely dispose of confidential documents, hard drives, and other media. This isn't just about shredding paper; it's about a complete process that guarantees destruction and provides peace of mind. We offer:

• On-site shredding for immediate destruction.
• Off-site shredding with secure chain-of-custody protocols.
• Destruction of electronic media, including hard drives and solid-state drives.
• Certificates of destruction for your records.

We're constantly looking at new ways to make this service even more secure and convenient for our clients, ensuring that sensitive information doesn't fall into the wrong hands. It’s a vital part of helping businesses maintain data privacy.

Leveraging Technology for Waste Tracking

Technology is changing how we manage waste, and we're embracing it. We're using advanced systems to track waste from pickup to final disposal or recycling. This gives our customers better visibility into their waste streams, helping them identify areas for improvement and cost savings. Think real-time data on waste volumes, types of materials, and diversion rates. This kind of insight is invaluable for businesses looking to improve their sustainability efforts and meet regulatory requirements. It’s all about making waste management more transparent and efficient for everyone involved.

We believe that by offering these specialized and technologically advanced services, we're not just managing waste; we're providing comprehensive solutions that support the health, security, and sustainability goals of our communities and customers.

Economic Performance and Sustainability

This past year has shown some really solid financial footing for us, which is great because it means we can keep investing in what matters. We're not just talking about making money; we're talking about making smart choices that help the planet and our communities too. It's a balancing act, for sure, but one we're getting better at every year.

Financial Highlights and Growth

We saw some good numbers come in this year. Our revenue went up, and we managed our costs effectively. This financial health is what allows us to push forward with our sustainability goals. It's not just about the bottom line; it's about how that bottom line supports our bigger mission. We're seeing increased demand for our services, especially in areas like recycling and renewable energy, which is a positive sign for both our business and the environment. In fact, our total charitable giving reached $27.6 million, a significant jump from previous years.

Capital Investments in Infrastructure

Putting our money to work is key. We've been busy upgrading our facilities and expanding our network. This means more modern equipment, better technology, and generally more efficient operations. These investments aren't just for show; they directly contribute to our ability to handle more waste, recycle more materials, and reduce our environmental impact. Think of it as building a stronger foundation for future growth and sustainability. We're committed to this ongoing process, aiming to improve our infrastructure continuously.

Shareholder Returns and Strategic Acquisitions

We believe in providing good returns for our shareholders, and we also believe that strategic growth is the way to do it. This year, we made a few smart acquisitions that fit well with our overall business strategy. These moves help us expand our reach and capabilities, allowing us to serve more customers and communities. It's all part of a plan to grow responsibly and sustainably, making sure that our economic success aligns with our environmental and social commitments. We're always looking for opportunities that make sense for our business and for the planet, like expanding access to recycling and lower-emission energy sources expanding access to recycling and lower-emission energy sources.

Our financial performance directly fuels our ability to innovate and implement sustainable practices. Strong economic health allows for greater investment in greener technologies, community programs, and infrastructure upgrades that benefit everyone. It's a cycle where financial success and environmental responsibility go hand-in-hand.

Here's a quick look at some of our community contributions:

• Total Charitable Giving: $27.6 million
• Wildlife Habitat Council Certified Programs: 68
• Land Actively Managed for Wildlife Preservation: 13,500 acres
• Habitat, Species and Education Projects: 320

Operational Excellence and Compliance

This past year, we've really focused on making sure everything runs smoothly and by the book. It's not the flashiest part of waste management, but honestly, it's the bedrock of everything else we do. Without solid operations and strict adherence to rules, none of the progress in recycling or environmental goals would be possible.

Facility Network Expansion and Modernization

We've been busy upgrading our facilities. Think of it like giving our old buildings a much-needed facelift and adding some smart new tech. This means better equipment for sorting, processing, and handling waste more efficiently. It's all about making sure our sites can keep up with the growing demands and handle materials in the best way possible. We're also looking at how we can make these upgrades work better with our existing infrastructure, so it's not just about new stuff, but smarter integration.

Environmental Compliance Record

Staying on the right side of environmental regulations is non-negotiable. We track our performance closely, and I'm happy to report we've maintained a strong record. This involves a lot of checks and balances, from how we manage emissions to how we handle any potential spills. It’s a constant effort, but it’s vital for building trust with the communities we serve and for the planet, obviously.

Here's a quick look at some key compliance areas:

• Air Quality Monitoring: Regular checks to keep emissions within permitted limits.
• Water Discharge Permits: Strict adherence to regulations for any water released from our sites.
• Waste Handling Protocols: Following all guidelines for safe and legal disposal or recycling.
• Permitting and Reporting: Timely submission of all required documentation to regulatory bodies.

Maintaining a clean compliance record isn't just about avoiding fines; it's about demonstrating our commitment to responsible operations. It reflects the hard work of our teams on the ground who follow procedures diligently every single day.

Customer Satisfaction and Service Offerings

We've also put a lot of energy into making sure our customers are happy. This means not only providing reliable waste management services but also looking at new ways to help them. We've expanded our regulated medical waste solutions, which is a big deal for healthcare providers. Plus, our secure information destruction services are growing, giving businesses peace of mind about sensitive data. We're always trying to adapt our services to meet what our clients actually need, which is why we're seeing good feedback. It's about being a dependable partner, whether you're a small business or a large industrial client. We're working with partners to streamline compliance for specific industries, like semiconductor manufacturers, which helps them focus on their core business. See vendor partnerships.

Making sure your operations run smoothly and follow all the rules is super important. We help businesses get better at what they do while staying on the right side of regulations. Want to see how we can help you achieve this? Visit our website to learn more!

Looking Ahead

So, that's a wrap on our 2024 sustainability journey. We've seen some real wins this year, like cutting down on emissions and getting more materials back into the loop. It wasn't always easy, and there's still plenty of work to do, but the progress is clear. We're not just managing waste anymore; we're actively finding smarter ways to reuse, recycle, and generate cleaner energy. Our teams are really stepping up, finding new ideas and making them happen. We're committed to keeping this momentum going, making sure our operations benefit not just our customers, but our communities and the planet too. Thanks for following along – here's to another year of making a difference.

Frequently Asked Questions

What is the main goal of waste management in 2024?

The main goal is to become more sustainable by using waste to create new things, making energy from waste, and helping communities do better. We're working hard to get more materials back for recycling and to cut down on pollution.

How are you making recycling better?

We're trying to collect and recycle more materials than before. We've also built new recycling centers and improved the ones we already have to handle more stuff. This helps turn trash into useful items.

What are you doing to help the environment?

We're working to lower the amount of greenhouse gases we release, which are gases that warm the planet. We're also finding ways to create clean energy from trash and use less water in our operations.

How do you help the community?

We invest in programs that help our communities grow and stay safe. We also work with Indigenous groups and focus on making sure our employees are safe and happy at work.

What new services are you offering?

We're expanding services to handle special waste, like medical trash from hospitals and clinics, and also offering ways to securely destroy sensitive documents. We use technology to keep track of waste better.

How is the company doing financially and what are you investing in?

The company is growing, and we're putting money into new facilities and equipment. We're also looking for smart ways to grow the business, like buying other companies, to keep improving our services.